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Customer feedback is an important basis for restaurants to improve service quality. Pepper can not only undertake service tasks in the restaurant but also collect customer opinions in a convenient and natural way, providing a reference for restaurant improvements.
After customers have finished dining, Pepper will proactively approach the customers and kindly ask about their dining experience. The presence of the robot eliminates the subjective factors in human inquiries, which is conducive to the restaurant collecting the most genuine and natural feedback from customers.
Pepper provides customers with an intelligent and convenient channel for feedback. Pepper can record customers' opinions during the conversation, or it can allow customers to rate dishes, service, and other aspects through screen interaction. This electronic collection method saves the trouble of filling out paper questionnaires and reduces the oversights in manually tallying suggestions.
Pepper can also automatically analyze and organize customer opinions to generate detailed and intuitive feedback reports. These reports include information on customer satisfaction, common issues, and suggestions. The restaurant management team can understand customers' needs and develop corresponding improvement measures based on these reports. At the same time, this data also helps the restaurant communicate and negotiate with suppliers and partners.
Value
Easily Accepted
Eliminate the subjectivity of human inquiries to obtain the most natural and genuine feedback
Intelligent and Convenient
Dialogue interaction or tablet selection
with electronic collection and processing
Data-Supported
Automatically analyze and organize opinions to generate detailed feedback reports
Use Case
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